Nature's Care & Wellness

Slowest dispensary I've ever been to. The parking lot is one way, and I was being blocked by a FedEx truck, so I had to wait before I could even park. The office had changed dramatically, having expanded to serve rec. The staff kept having problems signing me in as rec. The wait was over a half hour, I walked outside to walk my dog. Going back in, I'm told there are rec and medical patients ahead of me, meaning I have another 10 minutes of waiting, despite having already placed an order. I wound up leaving, driving to local competitor, and was in and out in under 6 minutes. The service and atmosphere were unpleasant. Everyone looked very miserable. All in all, unless they have some mind-blowing deal, I would pass on this dispensary.

I think their customer service and selection is excellent. The process for checking in through obtaining the product runs very efficiently and is still very effective during high volume times. All employees have great attitudes and look like they enjoy the work culture. I did have a mistake made with my order once. It was handled by a polite manager who was able to find a solution to my situation that made me feel even better about my patronage to NCW.

I’ve been a patient here for years. Up until recreational, service was good and you could always get through on the phone. Now that recreational has opened up, deliveries are processed same day, service at the location takes way longer, and overall the sales haven’t been as good….although they seem to be getting better again. My biggest complaint that has happened over time is there are occasional errors at the register. Most recently, I placed an online order and was charged for something I didn’t order or even receive. Had I received the item I wouldn’t have complained. I called in a few days ago to alert the employees of the issue. My first call was a day after the two week refund period- I wasn’t asking for a refund, just an account credit for next time. The first girl put me on hold for 30 mins with no reason why- she just put me on hold and nobody came back for a half hour so I hung up. I called again later in the day and spoke with the receptionist. She advised that I should come in- I told her I live in the next county over and wouldn’t be up that way any time soon so I’d like to resolve it on the phone. She pulled up my account and took my info- plus the item that was wrong. She said she would pass it on to a manager and I’d receive a call back. It’s been almost a week and still no call back. If you can’t treat your medical patients right, maybe you need to hire more employees or cut back on recreational sales hours. I will give them a chance to correct the issue on my next order but if it does not get resolved I will take my business elsewhere- there are about 20 dispensaries that are closer to my home. I use ncw because they were one of the first in the area and I’m loyal. I also appreciate the delivery service.

I'm an industry employee, and recently just had a procedure that has me on LOA. As such, I'm unable to leave my home at the moment, and decided to seek out some cannabis delivery options, get me some RSO to help with the pain. NCW is the only place in my area with delivery, so I thought "why not" and tried the order. While asking questions over the phone, I was put on hold so patients could be checked in (fine, I thought, I generally have no problem typing in an MCA number while talking on the phone, but you do you). After being on hold 10+ minutes, the call disconnected. No big deal, I'll just place the order and wait for confirmation, right? Fast forward to this morning, I was still waiting on the confirmation email, so I called again to ask a few more questions. This time I was placed on hold again so they could check when the orders were going out. Remember when I said I had a procedure recently? Yeah, makes it hard for me to talk. While trying to answer after the rep came back on the line, she gave a whole 3 seconds of me trying to speak before hanging up on me. It took 15 minutes on hold to get through the first time. Now I get why our store gets so many former NCW customers. Upping to 4 stars because the delivery guy, Gage is just such a delight, very pleasant guy. Place needs more people like Gage.

I used to love ncw before recreational hit. I thought that if u spend 100+ dollars then have to renew ur medical card for 75 every so often so we can get the better gummys and concentrate for whatever issue we have. That we would come before the recreational person. Nope go to pk if u want priority. Ur litterly first whenever u come in w a med card there first unless theirs other medical cards before u.